Last Updated: September 10, 2025
Policy Effective: All orders from September 10, 2025
We're committed to getting your badminton gear to you quickly and safely. Most orders ship within 1-2 business days.
| Delivery Option | Delivery Time | Cost | Tracking |
|---|---|---|---|
Standard Delivery NZ Post | 3-5 business days | $8.50 | ✓ Included |
Express Delivery CourierPost | 1-2 business days | $15.00 | ✓ Included |
Overnight Express CourierPost Priority | Next business day | $25.00 | ✓ Included |
Free Standard Shipping Orders over $150 | 3-5 business days | FREE | ✓ Included |
In-stock items, payment verified
String installations, customizations
Out-of-stock items, imports
Monday - Friday: Orders processed same day if placed before 2:00 PM NZST
Orders placed on weekends/holidays process next business day
| Region | Standard | Express | Overnight |
|---|---|---|---|
| Auckland Metro | $6.50 | $12.00 | $20.00 |
| Wellington/Christchurch | $8.50 | $15.00 | $25.00 |
| Other Main Centers | $10.00 | $18.00 | $30.00 |
| Rural Delivery | $15.00 | $25.00 | Not Available |
All orders include tracking information sent to your email address. You can also track orders through your account dashboard.
Your order is being prepared for shipment
Package is in transit with tracking number
Package is on the delivery vehicle
Package has been successfully delivered
If you miss a delivery, here's what happens:
Some items require special handling due to size or weight:
Rackets and delicate equipment receive extra protective packaging at no additional cost. We use specialized padding and rigid boxes to ensure safe delivery.
If your order arrives damaged, please contact us within 48 hours with photos. We'll arrange immediate replacement or refund at no cost to you.
For shipping questions or issues:
Email: info@nexcave.com
Phone: +64 21 852 258
Response: Within 4 hours
Lost packages, damage claims
Priority hotline available
Same-day resolution goal
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM (NZST)
Saturday: 9:00 AM - 1:00 PM (NZST)
We're committed to fast, reliable shipping that gets your gear to you when you need it. If we don't meet our delivery promise, we'll make it right.