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Nexcave

Your premier destination for booking courts and finding the best badminton gear in New Zealand.

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Unit 10C/17 Albert Street, Auckland Central 1010

Email: info@nexcave.com

Phone: +64 9 4181668

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Privacy Policy

Last Updated: September 10, 2025

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment partners)
  • Account credentials and preferences
  • Communication history and support requests

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device and browser information
  • IP address and location data
  • Usage patterns and website analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders and court bookings
  • Managing your account and providing customer support
  • Sending order confirmations, updates, and administrative communications
  • Improving our website, products, and services
  • Preventing fraud and ensuring website security
  • Complying with legal obligations and resolving disputes
  • Marketing communications (with your consent, where required)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

  • Payment processors (Windcave) for secure payment processing
  • Shipping and logistics partners for order fulfillment
  • Email service providers for communications
  • Analytics providers for website performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to legal process, including court orders, subpoenas, or government requests.

4. Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • SSL encryption for all data transmissions
  • Secure hosting infrastructure with regular security updates
  • Access controls and employee training on data protection
  • Regular security audits and vulnerability assessments
  • PCI DSS compliance for payment card information

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Types of cookies we use:

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors interact with our website.

Functional Cookies

Remember your preferences and provide personalized features.

Marketing Cookies

Used to display relevant advertisements and track campaign effectiveness.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal information in a portable format.

Correction and Update

Update or correct inaccurate personal information.

Deletion

Request deletion of your personal information (subject to legal obligations).

Marketing Opt-out

Unsubscribe from marketing communications at any time.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type and purpose.

8. International Data Transfers

Your personal information is primarily stored and processed in New Zealand. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@nexcave.com

Address: Unit 10C/17 Albert Street, Auckland Central 1010

Phone: +64 9 4181668

We will respond to your enquiry within 30 days of receipt.