Last Updated: September 10, 2025
Policy Effective: All purchases and bookings from September 10, 2025
At NexCave, we stand behind the quality of our products and services. We offer fair and transparent refund and return policies to ensure your complete satisfaction.
You may return most products within 10 days of delivery for a full refund, provided they meet our return conditions.
Email info@nexcave.com with your order number and reason for return.
We'll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Securely package items with RMA number and send to our returns address.
Refund processed within 5-7 business days after we receive your return.
Court booking cancellations are subject to timing-based refund rates to ensure fair access to courts for all players.
Cancelled 24+ hours before booking time
Cancelled 2-24 hours before booking time
Cancelled less than 2 hours before or no-show
Indoor Courts: Weather does not affect bookings - no weather-related refunds.
Outdoor Courts: Full refund if facility closes due to severe weather conditions.
Refunds will be processed using the same payment method used for the original purchase:
Products with manufacturing defects are eligible for immediate replacement or full refund regardless of the 10-day return window.
Items damaged during shipping are our responsibility. We'll arrange for replacement or refund at no cost to you. Please report shipping damage within 48 hours of delivery.
All products come with manufacturer warranties where applicable:
Beyond manufacturer warranties, we provide:
We provide free return shipping labels for defective products, wrong items shipped, or our error.
Return shipping costs are customer's responsibility for change of mind, incorrect sizing, or personal preference returns.
Orders of 10+ items may have modified return terms. Contact our team before purchasing to understand specific policies for bulk orders.
Items purchased during sales events are subject to the same return policy unless specifically noted otherwise. Final sale items are clearly marked and not eligible for return.
Gift recipients can return items for store credit without receipt. Original purchaser information may be required for cash refunds.
For returns, refunds, or questions about this policy:
Email: info@nexcave.com
Phone: +64 21 852 258
Email: bookings@nexcave.com
Phone: +64 21 852 258
Email: defects@nexcave.com
Priority Response: 24 hours
22B Corinthian Drive, Albany, Auckland 0632
Attn: Returns Department
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (NZST)
Response Time: Within 24 hours for refund inquiries
We're committed to making returns and refunds as smooth as possible. Our goal is your complete satisfaction with every NexCave purchase and booking experience.